Granicus Issue Notification: govMeetings OneMeeting PrimeGov - Issues with emails
Monitoring - Granicus Engineering teams have identified an issue impacting OneMeeting which causing errors when sending emails. Our team has made updates to the OneMeeting email service to resolve the issue and are actively monitoring the situation.

Product: govMeetings OneMeeting PrimeGov

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
May 08, 2025 - 13:46 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govMeetings OneMeeting PrimeGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings OneMeeting PrimeGov

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
May 08, 2025 - 09:57 MDT
Granicus Issue Notification: govMeetings OneMeeting - Site Performance
Monitoring - Granicus Engineering teams have identified an issue impacting site performance for Granicus GovMeetings OneMeeting Product, and you may notice intermittent slowness issue.

Our team has made updates to the OneMeeting service to resolve the issue and are actively monitoring the situation.

Product: govMeetings OneMeeting

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you for your patience as we work through this!
May 08, 2025 - 08:39 MDT

About This Site

Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications ? Operational
Communications Cloud Operational
Communications Cloud - Stage Operational
Targeted Messaging Service (TMS) Operational
Targeted Messaging Service (TMS) - Stage Operational
govDelivery - EngagementHQ Operational
EHQ - Australia Operational
EHQ - Canada Operational
EHQ - Europe Operational
EHQ - UK Operational
EHQ - US Operational
govMeetings - Live Video, Legislative and Agenda ? Operational
MediaManager Operational
Live Video Operational
Archive Video Operational
Legistar Operational
Peak ? Operational
InSite Operational
Boards & Commissions Operational
iLegislate Operational
IQM2 Operational
Novus Agenda/Video Operational
OneMeeting PrimeGov Operational
govAccess - Website and Content ? Operational
Vision CMS ? Operational
OpenCities Operational
govRecords - Records Management ? Operational
ROAM Operational
govService Operational
govService U.K. Operational
govService U.S. Operational
Host Compliance Operational
OneView Core Operational
OneView Dynamics Operational
SIMA Operational
SmartGov Operational
SmartGov - Reports ? Operational
GovQA Operational
Amanda ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

govMeetings and govAccess Product Release May 9, 2025 22:00 - May 10, 2025 04:00 MDT

Granicus will be undergoing product maintenance for multiple govMeetings applications and govAccess (eComment & Speakup) applications. Granicus systems may be inaccessible while we perform software updates.

The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. To learn more about what¹s being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Posted on May 02, 2025 - 10:25 MDT

govDelivery Scheduled Maintenance: Sunday, May 18th, 2025 - 12 AM CDT May 17, 2025 23:00 - May 18, 2025 03:00 MDT

Beginning at 12 AM Central Time on Sunday, May 18th Granicus technical teams will be performing maintenance affecting our govDelivery Production environment for Communications Cloud and TMS applications.

During the maintenance period, the services/environments listed below will be unavailable.

Planned System Maintenance Dates/Times:
• Sunday, May 18th (12:00 AM - 4:00 AM CDT)

Impacted Applications and Services:
• Communications Cloud (Production environment) via admin.govdelivery.com
• Web Services/APIs for the Communications Cloud environment via api.govdelivery.com
• Targeted Messaging Service (TMS) environment - used by organizations triggering messages directly from their own systems into Granicus via tms.govdelivery.com

Granicus Customer Support will provide updates during the maintenance period via our Status
Posted on Apr 30, 2025 - 06:22 MDT
May 9, 2025

No incidents reported today.

May 8, 2025
EngagementHQ EU Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 8, 22:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 18:30 MDT
Scheduled - On Thursday, May 8th 2025, at 6:30PM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 4 hours.
May 6, 05:12 MDT
EngagementHQ US Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 8, 02:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 00:30 MDT
Update - We will be undergoing scheduled maintenance during this time.
May 6, 12:28 MDT
Scheduled - On Thursday, May 8th, at 12:30AM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
May 6, 12:28 MDT
EngagementHQ CA Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 8, 00:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 22:30 MDT
Update - We will be undergoing scheduled maintenance during this time.
May 6, 12:26 MDT
Scheduled - On Wednesday, May 7th, at 10:30PM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
May 6, 12:26 MDT
May 7, 2025
Granicus Issue Notification: govMeetings OneMeeting PrimeGov
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govMeetings
OneMeeting PrimeGov. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
May 7, 20:24 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govMeetings OneMeeting PrimeGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings OneMeeting PrimeGov

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
May 7, 18:55 MDT
Granicus Issue Notification: govMeetings OneMeeting PrimeGov
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govMeetings
OneMeeting PrimeGov. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
May 7, 19:07 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govMeetings OneMeeting PrimeGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings OneMeeting PrimeGov

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
May 7, 18:54 MDT
Granicus Issue Notification: govMeetings OneMeeting - Issues with Emails
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govMeetings
OneMeeting. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
May 7, 11:24 MDT
Monitoring - May 5, 2025 6:14PM -04 [Monitoring] Our Engineers are continuing to investigate and monitor the issue, you may encounter degraded email serivce performance. Thanks for your continued patience.

April 30, 2025 5:12PM -04 [Monitoring] We have identified an issue causing errors when sending emails. Our team has made updates to the OneMeeting email service to resolve the issue and are actively monitoring the situation.

We apologize for any inconvenience this may have caused.

Thank you for your patience as we work through this.
May 7, 11:06 MDT
EngagementHQ EU & UK Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 7, 10:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 08:30 MDT
Update - We will be undergoing scheduled maintenance during this time.
May 6, 12:23 MDT
Scheduled - On Wednesday, May 7th, at 8:30PM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
May 6, 12:23 MDT
EngagementHQ ANZ Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 7, 06:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 04:30 MDT
Scheduled - On Wednesday, May 7th 2025, at 4:30AM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours
May 6, 12:18 MDT
May 6, 2025
Granicus Issue Notification: govService OneView Core
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govService OneView Core. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
May 6, 05:55 MDT
Update - Our teams continue investigating a few Service requests that are not getting the approximate address validated and are not getting automatically assigned or getting the boundary based on the configuration. The issue is intermittent but customers should be able to integrate the workflows manually.
We will share an update soon.
May 2, 08:30 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService OneView Core. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService OneView Core

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
May 2, 06:49 MDT
May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025
May 1, 2025
Granicus Issue Notification: govService OneView Core
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govService OneView Core. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
May 1, 15:04 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService OneView Core. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService OneView Core

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
May 1, 13:19 MDT
Apr 30, 2025
Granicus Issue Notification: govMeetings OneMeeting PrimeGov
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govMeetings
OneMeeting PrimeGov. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Apr 30, 05:13 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govMeetings OneMeeting PrimeGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings OneMeeting PrimeGov

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Apr 29, 17:55 MDT
EngagementHQ US Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 30, 02:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 00:30 MDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 28, 14:19 MDT
Scheduled - On Wednesday, April 30th 2025, at 00:30AM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Apr 28, 14:19 MDT
EngagementHQ CA Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 30, 00:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 22:30 MDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 28, 14:16 MDT
Scheduled - On Tuesday, April 29th 2025, at 10:30PM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Apr 28, 14:16 MDT
Apr 29, 2025
EngagementHQ EU & UK Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 29, 22:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 20:30 MDT
Scheduled - On Tuesday, April 29th 2025, at 8:30PM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Apr 28, 14:14 MDT
Granicus Issue Notification: govService UK
Resolved - This incident has been resolved.
Apr 29, 10:00 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 29, 06:00 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService UK

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Apr 29, 05:22 MDT
EngagementHQ ANZ Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 29, 06:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 04:30 MDT
Scheduled - On Tuesday, April 29th 2025, at 4:30AM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Apr 28, 14:11 MDT
Apr 28, 2025

No incidents reported.

Apr 27, 2025
GovService Firmstep release 558a - 28th April 2025
Completed - The scheduled maintenance has been completed.
Apr 27, 23:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 21:30 MDT
Scheduled - GovService release 558a is a fix release for Query Monitoring Rules released in 558 for all customers. We updated the Query Monitoring Rules (QMR) to automatically manage long-running queries. This is designed to improve overall performance and stability.

We removed the rule that queries consuming more than 15% CPU are automatically terminated.
We added two more rules.
New rules we added with this update

Queries consuming more than 15% CPU and running for more than 5 minutes are automatically terminated.
Queries consuming more than 80% CPU and running for more than 2 minutes are automatically terminated.
The existing rules that continue

Queries running for more than 10 minutes are automatically terminated.
Queries waiting in the queue for more than 20 minutes are automatically terminated.

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Apr 25, 06:42 MDT
Apr 26, 2025
govMeetings Standard Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Apr 26, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 22:00 MDT
Scheduled - This is our standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.

Please note: this maintenance does not include any product updates or changes.
Apr 18, 07:15 MDT
Apr 25, 2025
Granicus Issue Notification: govService OneView Core
Resolved - This incident has been resolved.
Apr 25, 18:10 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 25, 14:44 MDT
Update - To further our investigation, we plan to remove the items included in last night's release. We will report back once the rollback is complete.

The items affected by the rollback are listed in the latest release notes. Release Notes.
Apr 25, 14:38 MDT
Update - Unfortunately, we have not observed performance improvements in the stage environment following the rollback. Our investigation is now focused on the database.

We continue working on this with urgent priority and will provide an update as soon as possible.
Apr 25, 13:06 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService OneView Core. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService OneView Core

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Apr 25, 07:19 MDT
EngagementHQ US Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 25, 02:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 00:00 MDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 22, 04:47 MDT
Scheduled - On Friday, April 25th 2025, at 12AM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours
Apr 22, 04:47 MDT
EngagementHQ CA Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 25, 01:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 23:00 MDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 22, 04:45 MDT
Scheduled - On Thursday, April 24th 2025, at 11PM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours.
Apr 22, 04:45 MDT
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